Refund policy

Because each item is customized, I will not be accepting returns on items that had a proof okayed by the purchaser. This process can take place via, email, text, messenger, facebook, in person, or over the phone. I will require payment and a proof okayed before any item will be made. You are encouraged to check with all measurements on blank items (available at buyers request) or to stop in store and try on any items that you're wondering about. If there is a mistake or defect caused by the embroidery or printing, this item will be replaced free of charge. 

If you purchased a pre-made item, this item is only eligible for returns if there is a defect in the item. Each item is checked before delivered so an additional check is encouraged when product is received. 

To start a return/replacement, you can contact us at naturallynorthbank@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at naturallynorthbank@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Gift Card Return

If you require return on an item that was purchased with a gift card, you will not receive cash but rather a credit for that item purchased